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X E-mail: info@www.thesmartschool.co.uk Info: Nick Bolton is founder of the Smart School and now heads up the unique Rapid Results Business Coaching programme.Posts by the author (9)

Kaizen in the Smart School – a passion for continual improvement

There’s a wonderful Japanese word, kaizen, which means continual improvement and change for the better.

This simple concept has always resonated with me and it sits at the very heart of the Smart School.

We have a wonderful high-quality course, with high-quality support and high-quality materials.  But its not perfect and it never will be.  We can always improve it.  And we do!

We’re always on a search for how we improve what we do. How can we train that little bit better? How can we support that little bit better?  How can we improve what we give to our students to make it, you guessed it, that little bit better.

We’re often asked what makes the Smart School different.  And there are a lot of things that make us stand out.  The rich, textured nature of the training that integrates a range of coaching styles; the close warm community feel; the depth of support offered to students on their practice; the fact we offer a bona fide qualification.  BUT to me the big difference that can’t be seen immediately is the spirit of constant, never-ending improvement to make the very best coaching school in the world – even if that means we’re not the biggest, the most profitable or the cheapest.

For me as the founder, my aim is not any of these three.  There will always be training companies prepared to train 100 in the same room and charge oodles to do it and they will always be bigger than us.  My benchmark is not size, profit or numbers – it’s quality, integrity and a passion to be exceptional.

Here’s to kaizen in the Smart School!

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