Monthly Archives: November 2012

Time management for coaches

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One of the key areas of concern that will often raise a question to existing coaches is that of time management.

I will cover this in a number of ways today that I hope you find useful and that you can start to apply to your own practice and client work.

Firstly a start up question I would like to ask you is

Do you have “enough” time or are you spending time avoiding what you don’t like or feel confident in?

This is not time management as such but quite often (I can relate to this myself when I started out) a question that gained a real insight for me in to what I was potentially avoiding and why.

How can you change this?

So, now we turn our attention to the actual session of coaching.

I have often found that this an area that can raise different arenas of challenge for coaches.

It may be that you find sessions are overrunning in terms of time. Initially you have set a time slot for your coaching, whether that be an hour or thereabouts and you see that the session has overrun substantially.

What has led to this?

I see that at times clients will want to share what is on their mind and want to off load and talk. This is useful but at times can also create a question mark for you as the coach. When do you start to coach them and bring them back on track?

Firstly how is allowing them to “talk” useful to them without you needing to create the next steps or an action plan.

It may be that you feel you need to work on a set in stone outcome. Do you?

Framing the session and setting the scene

When I meet clients I will have already established through an initial discovery session why they have come to me for coaching, and what they are looking to gain from this, so that the actual time spent with my client in the first session is focused on the desire change.

I also say that “ today we have an hour – what is it you would like to gain from todays session”

This sets the scene and also enables a focus on time up front. I have found this very useful when working with clients.

Checking in

Rapport and connection is very important within coaching and by always checking the time can not only break rapport but also be quite irritating for clients!

That said it is important to keep track of where you are and what time you have left.

Not only for you but also the client may have further appointments after your time together in the session.

A watch placed to the side of you whilst you coach can be useful. If you are using a mobile phone make sure it is switched to silent! This also sets the boundaries and focus of the session in terms of time.

Emotions and time

How are these linked?

In my experience of transformational coaching I have sometimes observed that as the session is drawing to a close the client will bring to the coaching table an emotional subject that means the most to them.

At first I wondered what I wasn’t doing properly or to the best effect. When I questioned this I realised that clients could also be avoiding the most “emotional” areas of their life and throwing it in at the last minute.

How do you do you deal with this?

I would firstly acknowledge it and not just “ignore” it but also say that today this isn’t something that can be explored or resolved but that you are very happy to bring this into the next session.

You may want to also explore why this was not brought up earlier? This can prove very useful for clients to link this to deeper levels of meaning and provide great coaching material for future sessions.

Managing your own time

Rather a narrative here I thought it useful to keep it very simple (as I know that coaches can also overcomplicate things)

Prepare for your session – both practically and emotionally

Don’t allow time pressures to creep up and before you know it you are rushing around trying to get things ready for your session.

Coaching slots

If you are working maybe full or part time alongside building a coaching practice then you may want to allocate a coaching day or evening rather than be available whenever you are asked from clients – this can also look good from a scarcity point of view and showing that you have clients on going.

Time for you

Part of being a coach is to help people in their lives. Whatever this means to them. As in other fields of work that involve helping others do allow time to do what you enjoy that will give your life balance and fulfilment. Whatever that means to you.

 

mix and match in coaching

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With the complexity of clients and what they bring to coaching there is also a need for you as the coach to be flexible with the way you coach and the experience that you bring to a session.

A common thread in a lot of my posts is that coaching does not always need to bring in just a typical goal setting approach and tasked based formulae to helping people achieve outcomes, but can through coaching style conversations bring clarity, purpose and meaning to clients in their life.

I also see coaching as a dedicated art that needs to be practiced to hone the skill of being a coach.

Also the need to coach congruently, confidently and with the client at the centre of the dialogue is desired.

It is also true to say that depending on what the client brings to a session will determine the way you coach.

This may mean that you do work with smart goals to allow exploration of all the key points of the goal.

The key point here is that if we just focus on goal setting when other areas need to be uncovered and explored then we are not only not coaching ineffectively at times but actually not giving the client the best experience.

The core transformation for individuals may not be typical coaching questions in how are you going to get to your goal but what is getting in the way at present?

I have coached top executives in corporate settings that at first want to ”just” focus on the problem at hand and what isn’t working but also want to get a quick fix in getting better results for the business whether that be higher turnover, more profit or other areas of concern.

In fact one client said categorically that he didn’t want to talk about emotions.

Did this happen?

At first we looked at what he wanted to change in terms of his business and what this would mean to him and started to formulate very specific goals and how he would be able to measure success in his own way and words.

The coaching then took on a different energy when I asked if you know this to be what you want and what could help why aren’t you doing this already?

This is where we started to go beneath the surface of the goal and look at values of the company but also we started to look at my clients individual values in terms of his place as company director. This also brought into the mix limiting beliefs.

It was deemed through exploration that my client was striving for “perfection” his map of the world demanded this and when asked where has this come from? The clients’ parenting was brought into the equation.

How his father had given him messages as a child that you have to be perfect to succeed.

This was a task too much and a benchmark that caused my client to transfer the being perfect script onto peers and colleagues.

People were rebelling (a bit like resistant children to a critical parent) and key work tasks were not being completed and things were not getting done.

Staff were turning up late or not at all and the general atmosphere was negative and unproductive.

The useful part of this coaching session was that my client had a shift in perspective in how a deeply rooted belief system was getting in the way and causing issues.

I worked with my client to not change his values but to understand how his belief system was creating limitations for him. We worked on changing his limiting belief with a wonderful and powerful tool to help this happen.

The end results were that he was more realistic with himself in achieving success – he said a weight had been lifted (that he had been carrying since childhood) and the way he would work with his staff would be to get to know them more and to understand their drivers, motivations and values.

Part of this was to later bring in actions and accountability to these actions but the session was (as you can see) not just goal setting.

In subsequent sessions we reviewed progress and his staff morale was much better, sickness had decreased by 50% and targets being achieved were 6% higher, which increased bottom line profit.

The key to this transformation was that we did look at more personal areas of the client’s life but linked them to the goal at hand. The goal was not the fundamental milestone. Although we needed to start with this initially.

This was a very useful experience for my client and emotions were discussed but with purpose, confidence and skill to make them relevant to the client and their situation.

The next time you are coaching be flexible with your approach, understand what is required and trust yourself to work in the best way. “for your client”

 

Who are you as a coach?

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The very nature of coaching allows people to bring to you as the coach an area of life that they would like to change, improve or step into.

Rarely will a client come to you if they are not stuck in some way (why would they!)

It isn’t always an emotional based coaching session that looks at values and beliefs but can also be a task based approach to coaching and this will also be determined by your own niche as a coach. Who you “choose” to work with and help.

Some people may need to talk more and get out into the open any frustrations that are holding them back for living life better and getting what they truly want.

Others may come to you to get a specific and highly measurable outcome and the focus of the session will be to help them set goals, maybe work on a task based action plan in between sessions and bring these actions back to further sessions to share what has been achieved and also what hasn’t.

Either way choice comes in to the equation.

Choice for you as the coach in the way that you work and what your approach will be with individuals.

Who you want to work with, also to choose what would brings you the most satisfaction and purpose as a coach.

Equally you will at times need to choose which direction a coaching session takes. Not to lead it into a specific area or to coach people in to dead ends that will have no meaning for them but also to be self reflective in the “way” you coach.

Do you need to be more exploratory and less directive? Are you allowing enough space in the session for open discussion that could have a great deal of impact for the client or is the session more task based and goal orientated with options and actions taking precedent over exploration into the clients world.

What impact is this having?

In my own experience I have seen time and time again people come to sessions to achieve a very static goal and they see this as what they want and require from me as the coach.

To me this is very acceptable but also I have found in many situations that people will not be achieving what they set out to do to their own limitations and believes.

If coaching was all about just goals then this could look over the fact that clients are emotive beings.

I do remember a wonderful client who came to the session ultra prepared and was very proactive in achieving what she set out to do. I didn’t need to get “deeper” into emotions but a task-based approach did work.

How I chose to coach was in my hands and nothing was either good nor bad some question I asked myself were

  • What would best serve my client?
  • What outcome could I be looking for that is not required?
  • How would this style of coaching be most useful?
  • What could I be overlooking here and now?
  • Do I trust myself?
  • What has the client come to me for / how is this changing?
  • Can the outcome be “measured”?
  • How would my client benefit from this “style” of coaching?
  • What needs to change?
  • How would this be useful?
  • Am I trying to be perfect – do I risk making mistakes?

I had choice….

Next time you coach ask yourself the same question, get out of your own way if needs be choose how you coach and see what happens.

Building trust in coaching

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What are some of the key elements in coaching?

This can be answered by many different responses. Maybe simple questions, holding space, active listening, using coaching models, reflection, clarification, feedback and so much more.

A very important part of the session and how you interact and connect with your client will be in the area of trust.

Trust is a core element of creating connection with your client, allowing open and honest discussions from both sides and also allows the client to feel safe and to talk about what they need to and not what they really feel they should be talking about.

How do you gain trust?

Interestingly is this something that needs to be gained or do you allow for trust to be there on your first interaction with the client?

My view is that trust starts to be created the very moment you meet a potential client. At this moment you are building rapport.

I often here coaches “selling” themselves and their products far too soon without really getting to know what the client wants and how they would benefit by working with you as their coach.

When I have worked with clients I listen to what they want to know, tell them what they want to hear and fill in any gaps in knowledge that are pertinent to them.

This allows a natural rapport without it being forced and can start to build the trust that is so important within coaching interactions and future sessions.

This however should be maintained. Simple ways of doing this could be

  • Deliver what you promise whether this be in follow up notes, actions that you have agreed to undertake as their coach and being prepared for the session in advance and being on time and ready to coach.
  • Show empathy and be supportive in the session
  • Outline clearly how you work as a coach and bring into the equation a contract agreement in how you work, what you expect but also and very importantly what they can expect of you.
  • Make sure to not judge the client’s views, opinions or beliefs but rather explore with them any areas of difference that could be more useful for them to open up and look at with your help.
  • Trust that the client is not broken but could be operating more or less effectively in any given moment.
  • This comes from person centred theory that is the lynchpin of transformational coaching.
  • Allow them to make mistakes, revel in triumph, take risks and explore their goals, desires and aspirations.
  • Be ok with not being ok yourself. You really do not need all the answers but are simply an explorer in the client’s world.
  • Above all trust yourself!

You may not know the best model to use or the most powerful question to ask but allowing yourself to be open to the experience of the coaching and working with your client in a way that allows for real and authentic interactions has in my experience been the best way forward.

Answers do come, models appear when needed and you may get a sense of what needs to happen and the most useful and purposeful question to ask.

This is not about being perfect but willing to take risks and remove your own agenda.

Trust the process.