How to create great content: Interview with Ann Handley

I was delighted to interview Ann Handley, Author of Content Rules (buy now on Amazon) recently on how business coaches can create great content that builds their brand and gains a loyal following.  Ann is one of the leading experts in the world – maybe even the universe! – on content marketing.

Hi Ann, thanks for taking the time to chat with me about content marketing.  Let’s start by considering what you mean by “content”?

“Content” is one of those amorphous, vague kind of words, isn’t it? But when we talk about “content” in Content Rules, we’re talking about all the stuff you create as part of marketing your business. So the pages of your site, your product pages, your website FAQ page, and so on… as well as whatever you create to grow your business: A blog, webinar, podcast, newsletter and so on. It’s also whatever you create on social outposts like Facebook, Twitter, LinkedIn or Google+.

But more simply — and more meaningfully — we describe “content” as anything you create and share to tell your story.

Why is creating content for your marketing important nowadays?

Because not creating content is selling your brand short. You can rely on the marketing techniques like advertising, radio or TV, yellow page ads and so on. You can beg or buy coverage from media properties, too. But why not take advantage of the ability to publish your own content directly, and speak directly to your customers? That’s a fantastic and unprecedented opportunity. What content offers is, essentially, an exciting opportunity.

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Avoiding the shiny, new stuff

You know, when you’re first starting off as a business coach it can feel a little slow.  Results don’t always come easily; clients cancel; networking gets tiring; social media messages seem to slip into a void.

It can feel tempting to look elsewhere for solutions.

We’ve all seen this “shiny, new stuff syndrome” in action.  Either with ourselves or with people around us.  Every business opportunity looks like an oasis in a barren desert.

Create a coaching practice? Of course! That’s what I want to do.  But multi-level-marketing too? Oh yes, please! Internet-marketing? Sounds great! Affiliate marketing? Spread -betting? Forex? E-book fame?  Tweeting your way to millions? Commission-based selling? Let me have it all.

And on it goes!

Now here’s  the thing.  Maybe each and every one of these can provide you with the lifestyle and income you want.  IF you focus!  If you take one and run with it.

But if you constantly look to the next shiny, new thing you’ll never achieve what you want.

And so I was thrilled when I heard a business coach friend say to someone who was insisting that the next MLM scheme was the only way forward: “It’s kind of you to offer but I’ve spent years learning these skills and months planning the business.  Do you really think I’ll drop all that to pick up something new? I actually want the business I run to be a huge success and that’s where my focus is!” No dilly-dallying, no feigning interest.  Just the truth.

So if you find yourself being drawn to the the new, shiny stuff; stop and ask if it’s really going to help you get where you want to be or is it really making up a “perceived” deficit in your existing business results.

I spoke in a previous post about the need for tenacity in small business coaching.  This is one BIG area it’s needed.  Stick to your guns and only diversify when it’s the right time or your existing business just isn’t doing it for you anymore.

 

5 Steps to Manage Marketing Overwhelm

Sometimes as a small business coach we can gape in awe, fear, horror, wonder and sheer frustration at the amount of changes taking place in our industry.

How on earth can we keep up with every social media site worth knowing, every blog worth reading, every new tool for client acquisition, every new strategy for helping clients.

How do we tweet, post, vodcast, podcast, link and share our way to fame and success?

Perhaps it’s easier just to cling to the old adage that ignorance is bliss! Just stick to a bit of networking, a bit of LinkedIn work and some AdWords.

Right?

Wrong!

You’re a business coach.  That means you need to be on the cutting edge.  But you also need to be a lean-mean client-getting, client-supporting machine.

So keep it simple.  Here’s my FIVE step process to master the overwhelm.

  1. Choose an approach which is new to you which you believe will give access to your prospective clients
  2. Plan your outcomes from using it – clients, connections, awareness and decide how you’ll measure this
  3. Then play with it.  Don’t get stressed.  Don’t expect to be perfect.  Have fun learning how you can use it and even abuse it!
  4. Measure your success and tweak your way to improvements
  5. Master it then outsource the repetitive parts so you’re left with the stuff where “you” matter.

But don’t try to use all of them at once. Choose one and get started.

If you choose webinars then really get to know how you can use them.  Try different approaches – interviews, presentations, sales webinars, educational webinars.  Measure what works. Adapt and measure again.

If you choose Twitter, then read key books on it, check out blog posts on how to use it, plan your outcomes, check the different support software, try different kinds of tweets, see what works.

They say we overestimate what we can achieve in a year and underestimate what we can achieve in a lifetime.  So take it easy and take it one step at a time and you’ll be amazed at how much you can master.

Why have a business coaching “system”?

Rapid Results Business Coaching ModelIn traditional coaching, coaches will often rely on individual coaching models which can help them keep focused on a process that helps a client move forward.

It’s rare, though, that they will have a full system that sees a client explore every aspect of their life.

However, in business coaching, a comprehensive, logical system provides a much needed structure to explore the business in all its important aspects.

Whether you have been already trained as a business coach with a full system or whether you devise your own, you need to be able to “sell” a process that enables you and the business owner to take a clear, structured look at the business.

I’ve personally been at the receiving end of business coaching which feels somewhat aimless and directionless because the coach was taking a person-centred approach to the coaching.  In others words, they were allowing me to dictate the content we covered.

Whilst that might sound the right approach (we all like to be in control as clients, don’t we?), in fact, business owners usually don’t know what they don’t know and don’t know what they should be considering.

The role of a small business coach is to ensure that the business owners considers all the elements of their business which can effect their profit, growth, operations, systems and much more.  And that needs a clear structure.

There’s also an important psychological dimension to this too.

Business clients like to feel they’re on a journey that is going to get results.  They want to feel that it’s being made up as it goes along!  Think about it now.  If they know that step-by-step they will address all the elements of the business that affect its success they’ll feel confident that they’ll discover and implement the improvements they need to make.  And so they’ll stick with you as a coach.

There’s nothing more frustrating for a business owner than to feel you’re just talking or, as often happens when thinking about what’s NOT working, moaning about the business!  Your system will ensure your client focuses on uncovering where real change can take place.

As a Rapid Results Business Coach, you’ll follow a powerful, long term process exploring: Power Vison; Reality Check; Critical Fixes; Rapid Results; Unstoppable Growth and finally a Process Review.  It’s simple yet fully comprehensive and the client can see the journey ahead of them.

If you haven’t got a system yet, then create one now and make sure it works!